FAQ

Who are the modules for?

The modules are designed to be used by anyone working within blood processing who would like to learn about lean and how to improve their processes. They are available free of charge to all EBA member blood services. 

I am being asked to pay to access the modules, why is this? 

Please use the discount code supplied in your registration email which will allow you to use the modules free of charge. If you are not a member of an EBA blood service you will not be able to access the modules.

What is the EBA? 

The European Blood Alliance is an association of 26 blood services located in EU or EFTA member states, with the mission to contribute to the safe, effective and cost-effective blood, tissues and cells supply for Europe. 

Which order should I complete the modules in? 

We recommend you start with the Lean Awareness module, which gives you an overview of lean. The modules are all designed to be used independently, so after that you can use whichever one you would like to focus on first.  

What if I can’t remember my login/password?

Navigate to the Register / Login button at the top right hand corner of the page, click on the forgotten password link, enter your email address and a reset password link will be sent to the address you supplied. If you are still having problems or can’t remember the email address that was registered to you, complete the Contact page and we will respond ASAP.

Where can I get help, ask a question or comment on this e-Learning content?

Complete the contact page and we will get back to you ASAP.

Can I access the course from any computer?

All you will need is an Internet connection and your account login information. The e-Learning Programme and its courses can be accessed globally from anywhere with connectivity through PC, Laptop, Tablet and SmartPhone.

What if I fail the test?

You can repeat the test and recap over the material as many times as you wish until you are confident in your understanding of the content.

Will I receive a certificate upon taking these courses?

If you achieve the pass mark, you will receive a certificate for each module you complete successfully.

How long do have to take this course?

The course will be available to you for an unlimited period of time, the material can be accessed as a refresher at any time.